FAQ
- Can I suspend my Internet?
If you have hibernation plan build into your contract, please check and read the section corresponding to this. Following is an example for how Hibernation Plan is defined"
Hibernation Plan (aka the Vacation/Seasonal Suspend Plan). If you have an Internet Plan and you have received and paid for the Internet Service for at least 30 days, you may convert your Internet Plan to the ”Hibernation Plan.” You must receive the Hibernation Plan for a minimum of 60 days. You may not receive the Hibernation Plan for more than 120 days in any 12-month period. The monthly Internet Service fee for the Hibernation Plan will be as stated by us at the time that you convert to the Hibernation Plan. Your monthly Internet Service fee for the billing periods in which you switch into and out of the Hibernation Plan will be pro-rated to reflect the difference between the monthly Internet Service fee for your Internet Plan and the Hibernation Plan. The months in which you receive the Hibernation Plan will count towards your Minimum Service Term. If you are paying a monthly Equipment Lease Fee (defined in the Lease Addendum to this Agreement), you will continue to incur these charges while on the Hibernation Plan. If you prepaid your Equipment Lease Fee for the Minimum Service Term, the months during which you are on the Hibernation Plan will continue to be applied against your prepaid Equipment Lease Fee. All promotional discounts will cease upon conversion of your account to the Hibernation Plan and will not be reactivated when you return to your Internet Plan. Service calls are not available while you are on the Hibernation Plan. If you have been on the Hibernation Plan for 120 or more days in a 12-month period and have not called us to resume regular Internet Service, we will automatically restore your Internet Service to the original Internet Plan you have signed up for. If you receive Digital Voice, it will remain fully available while you are on the Hibernation Plan and it will be charged at its usual monthly rate.